Response Time

Today, Charles Peachock discusses response time to agents, producers and clients. In the world of fast food, overnight shipping, instant downloads and on demand movies/tv, people want things now. Listen to Charles’ talk about how his office handles things quickly. Now imagine you are up for the same gig – would your response time impress the client and give them the comfort level that helps sell your service?

Have you read Jeffrey Gitomer’s Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know?

I know it is a long title – but Jeffrey’s Little Red Book of Selling, Little Black Book of Connections and Little Teal Book of Trust are classics and although the title is long – it provides great insights on creating a killer customer service experience. Read It!!!

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