Product Improvement Is Excellent Customer Service

Barry Friedman helps entertainers improve their bookings by defining their target market and understanding what is required to create a successful career in the entertainment business. The ShowBiz Blueprint is much more than a marketing program. It helps you build a business or refine your existing one.

When he asked students what would help them learn better, they told him and he listened. This excellent customer service has resulted in a product improvement that will help future members of the ShowBiz Blueprint family.

Do you ask your clients how you can better serve them? If so, do you listen and improve? If not, maybe you should start! I absolutely loved the book High-Tech, High-Touch Customer Service. Of course, I also recommend Raving Fans by Ken Blanchard and Sheldon Bowles. Both are great books that will allow you to improve your customer service and therefore, your product/service.

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